Returns & Exchanges

At PetPivot, we want you and your furry companion to love every outfit, which is why we offer a seamless 30-day return policy for all unworn and unwashed pet fashion. If the fit isn't perfect, we are here to help you find the right style or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached to ensure they remain hair-free and in sellable condition.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy while we process your refund or exchange.